Passenger Lift Maintenance – 5 Key Takeaways

Passenger Lift Maintenance

An efficient and effective passenger lift maintenance schedule removes one of the biggest headaches building managers and owners are ever likely to face. Putting it in place, however, can take a while to get right. In this blog, Tower Lifts draws on its experience in providing and consulting on lift maintenance contracts to provide 5 key takeaways.


Do you require Passenger Lift Maintenance in the UK? Call the Tower Lifts lift team today on 01525 601099 for more information.


1. Lift Maintenance is a Legal Obligation

Lift owners are required by the Health and Safety at Work Act to be able to demonstrate that their lifts are in safe working order. Additionally, LOLER (Lifting Operations and Lifting Equipment Regulations) stipulates that passenger lifts must be thoroughly inspected twice a year by ‘a competent person’. UNless you have experience in this field, the most efficient way to manage these regulations is to work with an experienced lift maintenance supplier.

2. A Lift Maintenance Contract Will Be Bespoke

When it comes to passenger lift maintenance there’s no ‘one size fits all’ option, and we would advise caution should any business offer you this.

Every lift maintenance contract will need to be created in response to:

  • The age and number of passenger lifts
  • The service and maintenance history
  • Typical passenger volume
  • The number of floors served

Responses to these queries will determine – at a basic level – the frequency of maintenance visits, whether repairs are included and the potential inclusion of emergency breakdown in the contract.

3. There is a Difference Between Maintenance and an Inspection

Maintenance is a preventive measure. Regular visits ensure that components are checked and adjusted, repairs are carried out where necessary, and the lift is thoroughly tested for safety, efficiency and performance. An inspection, or examination ‘by a competent person’ is a visual inspection of the lift by a third party professional. The focus is on safety, and the examination will determine the quality and regularity of maintenance procedures.

4. Lift Owners Are Responsible for Passengers

British Lift Standards (BS EN 81-28) state that lift owners have responsibility to put an emergency plan in place, should passengers become trapped in a lift. Often this is something that maintenance providers can work on in collaboration with Fire Safety Officers. Many emergency breakdown professionals are trained to deal with trapped passengers in the immediate aftermath.

5. Lift Modernisation/Upgrades are Part of Your Maintenance Responsibilities

It’s not a case of ‘Nice to have, but…’; the BS EN 81-80 standard requires that lifts are upgraded and modernised when required. This should be part of your lift maintenance contract. Engineers will advise you when outdated parts need to be replaced, or that the safety or efficiency of your lift could be enhanced by upgrading components.


Tower Lifts Can Help With Your Passenger Lift Maintenance

Tower Lifts has been designing, installing and providing maintenance for passenger lifts over the past two decades. We now have an international reputation for our bespoke services. We can either help with the creation of your maintenance contract, or we can provide a range of services as lift consultants.


Wondering whether your passenger lift maintenance is up to scratch? Read Tower Lifts 5 Key Takeaways to find out. For expert advice and guidance call 01525 601099


Tower Lifts carry out design and installation on a varied range of lifts throughout the UK including:

Domestic Lifts • Food Lifts • Bespoke Platform Lifts • Service Lifts • Platform Lifts • Goods Lifts • Scenic Lifts • Heavy Duty / Car Lifts • Passenger Lifts • Dumbwaiter Lifts • MRL Lifts • Fire lifts • Residential Lifts • low-Headroom Lift