Hotel Lifts

Creating Guest Experiences in London’s Luxury Hotels

In the hospitality sector, first impressions are everything. From the moment guests step into a hotel reception through the journey they take to their accommodation, every detail contributes to the experience. And at the heart of this lies a seemingly simple yet crucial element – hotel lifts.

More than just a functional necessity, lifts in luxury hotels are a statement of style, a symbol of efficiency, and an important contributor to guest satisfaction. Whether it’s a sleek, panoramic elevator transporting guests to a rooftop bar with breathtaking views or a discrete service lift ensuring the smooth operation of behind-the-scenes services, the right lift solution can transform a hotel from ordinary to memorable.

Since 2006, Tower Lifts has been a trusted partner for many of London’s luxury hotels, designing and installing bespoke lift solutions that blend functionality with style. With a deep understanding of the unique demands of the luxury hospitality sector, we work with architects, developers and hotel owners to deliver exceptional lift experiences.

An Intuitive Infrastructure – Choosing the Right Lifts for Your Hotel

Creating a truly exceptional guest experience requires careful consideration of every touchpoint, and a hotel’s lift infrastructure is no exception. From the reception to the spa, to restaurants and bars, guests should enjoy an intuitive journey throughout your hotel. This is where a well-planned combination of lift types comes into play, ensuring smooth transitions for both guests and staff.

Front of House: Elevating Guest Experiences

• Passenger Lifts – These are the key components of your hotel, efficiently transporting guests and their luggage to their rooms and throughout the building. Prioritise spacious, comfortable cabins with elegant finishes that reflect your hotel’s style and aesthetic. Features like destination dispatch systems can enhance efficiency and reduce waiting times, ensuring a smooth and stress-free experience for your guests.
• Scenic Lifts – In hotels with stunning city views, a panoramic lift can become an attraction in itself. Your guests make their journey in a glass passenger cabin, taking in breathtaking cityscapes or stunning architecture. These statement lifts add a touch of luxury and create memorable moments for your guests.
• Glass Lifts – Even without the views, glass lifts introduce a sense of openness and modernity. They can enhance the visual appeal of your reception or atrium, while allowing guests to appreciate the hotel’s architecture as they travel between floors.

Behind the Scenes – Ensuring Operational Efficiency

While guest-facing lifts take centre stage, efficient backstage operations are equally crucial. Discrete and reliable service lifts ensure the smooth running of your hotel, allowing staff to focus on delivering exceptional service.

• Dumbwaiters – These compact lifts are ideal for transporting food, drinks, and small items between floors. They are particularly useful for restaurants, room service, and housekeeping, ensuring swift and efficient delivery without disrupting guest areas.
• Goods Lifts – For larger items like linens, luggage, and kitchen supplies, robust goods lifts are essential. These lifts are designed to handle heavy loads and can be strategically located to facilitate deliveries and waste removal without impacting guest flow.

By carefully selecting and integrating these different lift types, you can create a comprehensive lift infrastructure that intuitively serves the needs of your guests and staff. This not only enhances the guest experience but also contributes to the overall efficiency and success of your hotel.

Safety and Accessibility – Prioritising Every Passenger

Every lift passenger has the right to a safe and enjoyable lift experience. That’s why we prioritise safety and accessibility in every aspect of our design and installation process. From adhering to stringent regulatory frameworks to ensuring intuitive access for guests with mobility challenges, we create lift solutions that prioritise the well-being of all passengers.

Regulatory Compliance for Peace of Mind:

Tower Lifts engineers strictly adhere to all relevant safety regulations and standards, including those outlined in Part M: Volume 2 Building Requirements, and we work to Lift Operations and Lifting Equipment Regulations 1998 (LOLER). This ensures that every lift we install meets the highest safety requirements, providing peace of mind for both hotel owners and guests.

Accessibility for All:

In order that everyone is able to move freely and comfortably throughout your hotel, our lifts are designed with accessibility and inclusivity in mind, ensuring that guests in wheelchairs or with visual impairments have an equally enjoyable and intuitive experience. This includes features like:

• Spacious cabins – Ample space for wheelchair users to manoeuvre comfortably.
• Tactile buttons and audible signals – Assisting visually impaired guests.
• Low-level control panels – Easy access for wheelchair users.
• Voice announcements –Providing clear guidance for all passengers.

By prioritising accessibility, you not only ensure compliance with regulations like the Equality Act 2010 but also demonstrate your commitment to providing an inclusive and welcoming environment for all guests.

Breathing New Life into Existing Hotel Lifts

What if your hotel already has lifts, but they’re starting to look a bit tired? Perhaps the décor no longer matches your refreshed interiors, or perhaps reliability is becoming a concern. Modernising your existing hotel lifts is a great way to improve your guests’ experience, enhance safety, and increase the value of your property.

At Tower Lifts, we offer a range of modernisation solutions tailored to your specific needs and budget. A simple cosmetic refurbishment can work wonders, updating the lift car’s interior with new finishes, lighting, and fixtures to align with your hotel’s design. This can dramatically improve the impression on your guests without the need for major construction.

However, if age and wear and tear are impacting performance, a more comprehensive upgrade might be required. This could involve modernising the lift’s control systems for smoother, more efficient rides, or replacing ageing mechanical components for improved reliability and safety. In some cases, a complete lift replacement, including the removal of the existing lift and installation of a modern equivalent, might be the most effective long-term solution.

Whatever your requirements, choosing a lift company with the expertise to assess your needs and recommend the best approach is essential. At Tower Lifts, our engineers will conduct a thorough evaluation of your existing lift infrastructure and provide tailored advice on the most suitable modernisation options.

Keeping Your Hotel Lifts Moving: 24/7 Maintenance and Breakdown Support

When hotel lifts break down, guests can be disrupted, impacting their experience and potentially damaging your hotel’s reputation. That’s why proactive maintenance and a reliable breakdown service are essential for any hotel.

At Tower Lifts, we offer comprehensive lift maintenance tailored to your specific needs and usage patterns. Engineers will conduct regular inspections, identify potential issues before they escalate, and carry out preventative maintenance to ensure the smooth and safe operation of your lifts.

But even with the best preventative measures, unexpected breakdowns can occur. That’s why we provide 24/7 breakdown support. Our team is available around the clock to respond quickly, minimising downtime and ensuring your guests and staff can continue to move freely throughout your hotel.

Tower Lifts Commitment to Quality and Safety

We uphold the highest standards of quality and safety in all our operations. We are proud to hold the following accreditations:

• ISO9001:2015 – We work to this internationally recognised standard demonstrating our commitment to quality management systems and continuous improvement.
• ISO 45001 – The ISO 45001 framework provides us with an internationally recognised approach to managing occupational health and safety risks.
• UKAS – LiftCert – An accreditation, specifically for the lift industry, which verifies our competence and compliance with industry best practices.
• LEIA – We are a member of this trade body and adhere to their recommendations for industry best practice.

Turn guest journeys into memorable experiences with Tower Lifts’ bespoke hotel lifts solutions. Contact us today for a free consultation – 01525 601099

Tower Lifts carry out design and installation on a varied range of lifts throughout the UK including:

Domestic Lifts • Food Lifts • Bespoke Platform Lifts • Service Lifts • Platform Lifts • Goods Lifts • Scenic Lifts • Heavy Duty / Car Lifts • Passenger Lifts • Dumbwaiter Lifts • MRL Lifts • Fire lifts • Residential Lifts • low-Headroom Lifts